Shipping & delivery

Same-day shipping
from our Selangor warehouse.

Orders before 3 PM Mon–Fri ship the same day. West Malaysia: 1–3 working days. East Malaysia: 3–5 working days. Free shipping on every order over RM 300.

Delivery zones & timing

When your kit
actually arrives.

Zone

Delivery time

Free shipping over

Klang Valley
(KL · PJ · Subang · Shah Alam · Cheras · Cyberjaya)

1–2 working days

RM 300

West Malaysia
(Penang · Ipoh · JB · Melaka · Kuantan · Kota Bharu)

2–3 working days

RM 300

East Malaysia
(Sabah · Sarawak · Labuan)

3–5 working days

RM 300

Singapore

5–7 working days · WhatsApp first

Quote on request

Other countries

—

Not currently · see EnduroShield global

Shipped via Pos Laju, J&T, or DHL eCommerce depending on zone.
Tracking number sent by SMS + email the moment your kit leaves our warehouse.

From "checkout" to "applied"

A typical KL order,
hour by hour.

Day 0 · Tue 11:42 AM

🛒

Order placed

You check out. Auto-confirmation email arrives in 30 seconds. Order routed to our warehouse system.

Day 0 · Tue 2:50 PM

📦

Packed & collected

Kit packed and labelled. Pos Laju picks up at 3 PM. SMS + email sent with tracking number.

Day 1 · Wed afternoon

🏠

Delivered

Klang Valley orders arrive next day, usually before 5 PM. East MY orders arrive Day 2–5 depending on courier route.

Shipping questions we hear weekly

Quick answers.

Couriers update tracking sporadically (often only at major checkpoints). 2 days of silence is normal. If it's been 4+ working days with zero updates, WhatsApp us with your order number — we'll chase it.

Yes — Mon–Sat, 9 AM–5 PM, by appointment only. WhatsApp us first to confirm stock and a slot. Free, no minimum order.

Yes for both. For condos, give us your unit number — most couriers will deliver to your door, but some leave at the guardhouse. Add WhatsApp number at checkout for delivery alerts.

Check with your guardhouse, neighbour, or building reception first — couriers sometimes leave with a third party. If still missing after 24 hours, WhatsApp us with the tracking number and we'll open a courier investigation. Lost shipments are fully replaced.

Klang Valley: yes — Lalamove same-day delivery available at cost (RM 25–60 depending on distance). WhatsApp us before 4 PM. Outside KL: courier next-day is the fastest option; DHL Express is sometimes available for an additional fee.