Warranty and claims

3 YearLimited Warranty.Here is how you claim.

This page is not just the rules. It tells you exactly what to send us, and where.

Coating stopped beading in one spot? Peeled, flaked, or gone hazy inside your 3 years of cover? Send us a photo. We post you a refill bottle sized to that area, postage on us.

Limited is in the name for a reason. You get a bottle. Not a refund, not a technician at your door. You clean that spot and spray it again yourself.

Start a claim Register my kit

Water beading off EnduroShield-treated shower glass

3 Year Limited Warranty

The short answer, in 4 lines.

Read only this part and you still know exactly what you get, and what you do not get.

The EnduroShield DIY 3 Year Limited Warranty has two clear obligations. First, within 30 days of delivery you must apply the coating and register it by sending us a short video, about 10 seconds, showing water beading off each panel you coated, together with your original order number. Send it to hello@enduroshieldpro.com or WhatsApp +60 12-801 7258. No registration video means no coverage. Second, if the coating stops beading water in a coated area within 36 months of the date we receive your registration video, send us a photo of the failed area and your order number. We compare it against your registration video and mail you a refill bottle sized to the affected area, postage on us within Malaysia. You clean the area, buff off the old coating and re-apply it yourself. The remedy is a refill bottle, not a refund, not a technician visit, and not a replacement kit.

01
Register within 30 days of delivery
The 30 days start the day your kit arrives, not the day you apply it. No registration inside that window, no coverage. Set a reminder in your phone the day the box lands.
02
Send a 10 second video of water beading
Apply the coating and leave it 8 hours. After that, splash water on the glass and film the water beading off. About 10 seconds, and show every panel you coated. Photos are not accepted, we need to see the water move.
03
It stops beading, peels or hazes inside 36 months, we mail you a refill
Your 36 months start the day we receive your video. Photograph the spot with enough glass around it for us to tell which panel it is. We check it against your registration video and post you a refill bottle sized to that area, postage on us.
04
A refill bottle, not a refund
That is the whole remedy. No money back, no technician coming to your house, no replacement kit. You clean the area, buff off the old coating, spray again and leave it 8 hours. The re-application is your own work.

Changed your mind about the kit instead? That is a different policy. A sealed, unopened kit can be returned within 30 days of delivery for a full refund. See Returns.

Warranty registration

Register in 3 steps.

Your 3 Year Limited Warranty does not start when you pay. It starts the day we get your video. You only do this once. Start it while the kit is still out on the bathroom floor.

Close-up of water beading on freshly coated glass

Email your video WhatsApp it

01
Apply the coating
Do it within 30 days of delivery. Leave yourself a day: the video has to reach us inside the same 30 days, and you can only film it 8 hours after you apply. Full instructions are on the How to Apply page.
02
Record the video
After the 8 hours, splash water on the glass and film it. About 10 seconds is enough. Show the water beading off every panel you coated, not just one. Photos do not count for this.
03
Send it to us
There is no online form and no upload page. Email the clip to hello@enduroshieldpro.com, subject line: Warranty registration - order #XXXX. Or WhatsApp it to +60 12-801 7258 with your order number. Your 36 months start the day it reaches us.

No video inside 30 days of delivery means no coverage. We know that sounds hard. But that clip is the only proof the coating actually went on, and it is what we hold your glass against the day you make a claim.

3 Year Limited Warranty

The claim, step by step.

4 steps. 2 are yours, 2 are ours. There is no form to fill in and no account to log into. You send us a photo, we post you a bottle. This only works if your registration video is already with us.

01
You take a photo
Photograph the spot that stopped beading, or the part that is peeling, flaking or going hazy. Stand back a little so we can see the glass around it and tell which panel it is.
02
We check it against your video
We open the registration video you sent us and compare that panel then against the panel now. That is the main reason we ask for the video.
03
We post you a refill bottle
We send a bottle sized for the affected area and we pay the postage. 1 to 3 working days in West Malaysia, 3 to 5 in East Malaysia.
04
You re-do that area
Clean the area with EnduroClean or white vinegar, buff the old coating off, then let the glass dry. Spray the new coating on and polish it in with a microfibre cloth in small overlapping circles. Keep the glass dry for 8 hours.

What to send us

A photo of the bad area Close enough to see the problem, wide enough to see which panel it is. 1 photo is fine if it shows both.
Your order number It is in your order confirmation email. That is how we match you to your registration video.
Where to send it Email hello@enduroshieldpro.com. We prefer email, but WhatsApp +60 12-801 7258 works too.

Email us the photo

Not every claim passes, and we will tell you straight. If your registration video does not show that panel, or the photo shows a scratch rather than the coating giving up, we will say so and explain why. We would rather be honest than quietly ignore you.

The remedy is one thing: a refill bottle. Not a refund, not a new kit, not a technician at your door. The re-spray is your own work.

Water stopped beading, or the coating peeling or hazy?

Send a photo of that spot, with enough glass around it so we know which panel it is. We check it against your registration video, then post you a refill bottle, postage on us.

hello@enduroshieldpro.com Attach the photo and put your order number in the email. Email is the one we prefer.

WhatsApp +60 12-801 7258 Send the photo straight into the chat with your order number.

Email us WhatsApp us

Once we post the bottle it reaches West Malaysia in 1 to 3 working days, East Malaysia 3 to 5.

3 Year Limited Warranty

What we cover, and what we do not.

Read this before you buy, not after something goes wrong. The short version: we cover the coating. We do not cover what happens to the glass.

Covered

Water stops beading in one areaYou splash water on that spot and it just sits there, flat. Photograph it with enough glass around it for us to tell which panel it is.
The coating peels, flakes or hazesIf it lifts at the edge, flakes off, or turns the glass slightly milky inside your 3 years of cover, that is our problem. Photo in, refill bottle out.
The kit arrives damagedBox crushed, bottle leaking, seal already broken. Tell us within 7 days of delivery with a photo of the box and we sort it out. Being straight with you: this one is shipping, not warranty.
Wrong item or missing partsNo cloth, wrong bottle, short of something. Check the box the day it lands. Send us a photo of what came in it and we send what is missing.

Not covered

Cleaners that strip the coatingNeat CLR, abrasive powders and creams, ammonia, oven cleaner. These take the coating off. When that happens the coating did not fail, it was removed. The full list is in the After-Care Guide.
Anything that scrapes or hits the glassRazor scrapers, scouring pads, hard squeegee blades, a shampoo bottle dropped on the panel. Scrape it and it is gone from that spot. That is physical damage.
Glass that was already etchedIf your glass is cloudy before you start, the coating goes on top of that damage. It will not clear it and it will not hide it. Look at your glass in daylight first.
No registration video inside 30 daysCoverage starts the day we receive your registration video. About 10 seconds, water beading off each panel, with your order number, inside 30 days of delivery.
Applying it more than 30 days after deliveryThe warranty is tied to the glass we can actually see in your registration video, and that video is due within 30 days of delivery. Coat it after that and there is nothing we can hold the claim against.

Every approved coating claim ends the same way: a refill bottle posted free, and you re-spray that area yourself.

2 policies, not one

A refill is not a refund.

It is easy to mix these 2 up, so let us say it plainly. The 3 Year Limited Warranty does not give you money back. It sends you a bottle. Money back is a different policy, and that one only works while the kit is still sealed and unopened.

If the coating failed

3 Year Limited Warranty: you get a refill bottle

The coating stops beading in one spot, or it peels, flakes or hazes. Send us a photo of that area with enough glass around it so we can tell which panel. We mail you a refill bottle sized to that area, postage on us. You clean it, buff off the old coating and spray again.

If you never opened it

Returns: you get your money back

You changed your mind and the kit is still sealed and unopened. Send it back within 30 days of delivery and you get a full refund. Opened kit, no refund. One thing we still say yes to: a confirmed allergic reaction on an opened kit gets the unused portion refunded.

The seal is the line. Once you open the kit, your cover is the 3 Year Limited Warranty, and that one only starts after we get your registration video. Full rules on Returns.

Permission

Your video, your call.

Your registration video is for our records, and to check your glass if you ever claim. When you send it to register, you also agree that we can use it to show other people how EnduroShield works, on our website, social media and ads. Not okay with that? Just tell us, now or any time later, and we will not use it from then on.

Rather keep it private? Write “please do not use my video” in the same email or WhatsApp message. Changed your mind later? Message us any time and we will stop. Say no and your 3 Year Limited Warranty is exactly the same.

Your privacy matters

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3 YearLimited Warranty.Here is how you claim.

Not registered yet?

The short answer, in 4 lines.

Register within 30 days of delivery

Send a 10 second video of water beading

It stops beading, peels or hazes inside 36 months, we mail you a refill

A refill bottle, not a refund

Register in 3 steps.

Not sure how to apply it?

Apply the coating

Record the video

Send it to us

The claim, step by step.

You take a photo

We check it against your video

We post you a refill bottle

You re-do that area

What to send us

Water stopped beading, or the coating peeling or hazy?

What we cover, and what we do not.

A refill is not a refund.

3 Year Limited Warranty: you get a refill bottle

Returns: you get your money back

Your video, your call.

4 pages you will actually use.

First order? Leave your email, pay RM20 less