The 36-month performance guarantee

If your coating fails inside 3 years
we top up the bottle for you.

We're a small team — we don't ship installers, and we don't replace whole kits. What we do: if the coating wears off in a specific area within 36 months, send us a photo, and we'll mail you a refill bottle in the right amount so you can re-apply that area yourself.

3-Year Warranty — How It Works

Two steps: register within 30 days, claim with photo evidence.

The EnduroShield DIY 3-year warranty has two clear obligations. First, within 30 days of applying the coating, you must register by submitting a short video (15-30 seconds) or 3-5 photos showing the freshly coated glass plus the original order number. This timestamps the work for our records. Second, if within 36 months from registration the coating fails to bead water on any panel of 0.5 square metres or larger (measurable by the standard 90-second water test), submit photos or video of the failure plus the panel measurement. We respond within 18 hours and ship replacement coating matched to your original kit volume (60ml, 120ml, or 250ml). Failure is defined as contact angle below 90 degrees on the affected panel. Replacement coating is shipped free within Malaysia; you apply the refill yourself. Full terms at /warranty/.

Step 0 · activation

First, register your kit.
30 days. One short video.

The guarantee only kicks in once we've got a record of your coated glass. Without registration, we can't honour a claim later — there'd be nothing to compare against.

Within 30 days of delivery

📦

Apply the coating

Follow the kit instructions or our application video. About 5 minutes per panel + 8 hours cure time. Most customers do it on a Friday or Saturday night.

Right after curing

📹

Record a 10-second video

Splash water on each coated panel — show the water beading off (the "lotus leaf" effect). Phone camera is fine, vertical or landscape, doesn't matter. Make sure each shower screen / window you coated is in the clip.

Same day · email or WhatsApp

📨

Send it to us

Email hello@enduroshieldpro.com (preferred) or WhatsApp +60 12-801 7258. Subject: "Warranty registration — order #XXXX". We file it as proof of which glass was coated. Reply confirming registration usually within an hour.

No video sent within 30 days = no guarantee coverage.
Send it the same day you apply — easiest, least likely to forget.

If something goes wrong inside 3 years

Four steps.
Refill bottle in your hands within a week.

Customer

Photograph the failed area

Take a clear photo of the spot where water no longer beads (or where the coating is visibly worn). Include enough surrounding glass that we can identify which panel it is.

EnduroShield team

We compare to your registration video

Same shower screen? Coated within the original 30-day window? If yes — claim approved. We measure the affected area and calculate how much refill coating you'll need.

EnduroShield team

We mail you a refill bottle

Sized to the affected area — could be 60ml, 120ml, or larger depending on glass area. We cover the postage. Arrives within 1-3 working days for West Malaysia, 2-5 for East.

Customer

You re-apply that area yourself

Clean the affected glass with the included EnduroClean (or white vinegar). Buff off any remaining old coating. Apply the new coating per kit instructions. Cure 8 hours. Done — guarantee period continues from your original application date.

Already need to claim?

Email or WhatsApp now — we'll start the comparison check before you finish reading this page.

Start Claim

The fine print, in plain English

What we cover.
What we don't.

We promised ourselves we wouldn't write a 4-page legal document with hidden gotchas. So we won't.

Covered (refill bottle)

Coating no longer beads water in a specific areaWithin 36 months of your registration video. We send refill in matching volume.
Coating peels, flakes, or hazes visiblyManufacturing-related defect. We send refill + cover postage.
Sealed kit damaged in transitReported within 7 days of delivery — we send a replacement kit (this is shipping, not warranty).
Wrong item shipped or missing partsOur error — full replacement at our cost.

Not covered

Damage from prohibited cleanersNeat CLR, abrasives, ammonia, oven cleaner — see our maintenance guide.
Mechanical damageRazor scrapers, scouring pads, hard squeegee blades, accidental impact.
Pre-existing glass etchingPermanent stains that were there before application — coating can't reverse them.
No registration video sent within 30 days of deliveryWithout it, we have no proof which glass was coated.
Application beyond 30 days from deliverySealed kit shelf life is 12 months — apply within that window.
On-site service / installer dispatchWe're a kit company, not a service company. We send refill bottles, not technicians.

The legally-required fine print

Activation requirement. The 36-month performance guarantee is activated only upon receipt of a registration video showing the coated glass, sent to hello@enduroshieldpro.com or WhatsApp +60 12-801 7258 within 30 calendar days of original product delivery.
Warranty term. 36 months from the date the registration video is received and confirmed by EnduroShield Malaysia.
Scope. Limited to the original glass surface and area where EnduroShield was applied, and to coating performance only (water beading, surface integrity). Does not cover the underlying glass, hardware, frames, sealants, or third-party damage.
Remedy. EnduroShield Malaysia's sole obligation under this guarantee is to provide a refill bottle of EnduroShield coating sized to re-treat the affected area. The remedy is the bottle only — re-application labour is the customer's responsibility. No cash refunds, no installer dispatch, and no replacement of the entire original kit are issued under this guarantee.
Transferability. The guarantee is tied to the original applicator, identified by the registration video. It does not transfer to subsequent property owners.
Exclusions. Damage caused by cleaners listed as prohibited in the maintenance guide; mechanical abrasion (razor blades, abrasive scourers, hard plastic blades); pre-existing glass etching; vandalism, fire, accidental impact, renovation damage, or acts of God.
Statutory rights. This guarantee is in addition to your statutory consumer rights under Malaysian law and does not limit them.

Last updated: 2026-04-28 · For questions, contact hello@enduroshieldpro.com