Before you go
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Drop your email. We send you the code now, and you use it on your first order.
Any order over RM 100. Good for 30 days.
This page tells you exactly what we hold, how to ask us to delete it, what we need from you, and how long it takes. No form to fill in, no account to create.
This page is for anyone whose personal data we hold — customers who ordered from us, people who messaged us on WhatsApp or Facebook Messenger, and anyone who signed in to our internal staff console.
EnduroShield Malaysia is operated by 52 Hertz Brandcom Enterprise (Reg. No. 202003271114), Malaysia. Our full Privacy Notice explains what we collect and why. This page covers one thing only: how to get it deleted.
If you ordered from us: your name, shipping address, email, phone number and order history, stored in our website's order records. We never store full card numbers — payments are handled by our payment processor.
If you messaged us: the conversation itself. This includes WhatsApp threads and Facebook Messenger conversations with our Page, The Coating Kit. These are stored in ChatDeck, the internal console our own staff use to answer customer messages. We store your message text, any photos you sent us, your display name, and the Page-scoped ID that Facebook gives us for the conversation.
If you signed in to ChatDeck with Facebook: ChatDeck is an internal tool for our own staff — there is no public sign-up. If you did sign in (for example as a reviewer or a member of our team), we store your Facebook user ID and name for the login session, nothing else.
Email hello@enduroshieldpro.com with the subject line "Data deletion request", or WhatsApp us at +60 12-801 7258.
Tell us which of these you want deleted:
You do not need an account, a form, or a reference number to make the request.
So we delete the right person's data and not someone else's, please include whichever of these apply:
If we cannot match the request to a real record, we will write back and ask — we will not delete data on a guess.
We acknowledge every request within 2 business days, and complete the deletion within 30 days. In practice it is usually done the same week. We email you to confirm when it is done.
Everything we can: your conversation history in ChatDeck, your contact record, your marketing subscription, and any photos you sent us. Deletion is permanent — we do not keep a shadow copy.
Malaysian tax law requires us to keep order and invoice records for 7 years. If you ask us to delete data that sits inside a legally required record, we will delete everything around it, tell you exactly what is left, and delete that too once the retention period ends.
We also cannot delete the copy of a message that stays in your own Facebook Messenger or WhatsApp app — that one belongs to your account, not ours. You can delete it from your side at any time.
If you signed in to ChatDeck with Facebook and simply want to disconnect it, go to Facebook → Settings & Privacy → Settings → Apps and Websites, find ChatDeck, and remove it. That stops any further access immediately.
Removing the app stops future access but does not by itself erase what we already hold — for that, email us as described in section 3 and we will delete it.
This process follows the Malaysian Personal Data Protection Act 2010 (PDPA), and is offered on the same terms to anyone covered by GDPR or CCPA. It also satisfies the data deletion requirement in Meta's Platform Terms for apps that use Facebook Login.
Questions about deletion, or want to check on a request you already sent → hello@enduroshieldpro.com · or WhatsApp +60 12-801 7258 · subject line "Data deletion request".
Drop your email. We send you the code now, and you use it on your first order.
Any order over RM 100. Good for 30 days.
